Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
– Peter Drucker
Lord Louise works with the leading BtoB brands to improve their sales. What we learnt from them will benefit you
For 5 years now we have been working with dozens of leading worldwide BtoB brands to improve their sales. BtoB sales are complex as they represent a long investment that nevertheless needs quick ROI. We found ways to combine both. Find how.
Create, maintain, upgrade the Sales Conversation with your targets
Lord Louise is in the business of creating conversations with your BtoB prospects, then enlarge your customer experience in BtoB service so you can upsell to its subsidiaries internationaly or internally throughout its premises.
The “Dental Impression” paradox
How will we make your processes stick with ours ? We call it the “Dental Impression Process for success”. Sam Walton, Wallmart founder, once said “The goal as a company is to have customer service that is not just the best but legendary”. For this to stick, you have to create a customer experience of your service that starts with the first sales signal your prospect receives. We create a re-enchanted service journey for your customers, from start to finish. Lord Louise guarantees this customer experience, mixing lobbying, big data analysis, inside sales, outside sales, marketing automation, pipeline management, all executed at the best worldwide level by our teams. Those parts of the marketing and sales processes are organized, coordinated and fully upgraded in real time in our Salesforce platform accessible 24/7 to our joint teams. “A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so”. We couldn’t agree more with Mahatma Gandhi.